Methods and cost
- City courier — 2 500 ₸, 1 day (business)
- Courier delivery in Astana and Almaty. The courier calls the number you provided to agree on a time.
- Across Kazakhstan — from 3 700 ₸, 2–5 days (business)
- Shipped with CDEK and Kazpost. The final cost depends on the city and the parcel weight; if it differs from the calculated amount, a manager agrees it with you before dispatch.
- Pick-up from a boutique — free
- You can collect the order at our boutiques in Astana and Almaty. We message you as soon as it is ready.
Pick-up is available in Astana and Almaty only — we have no boutiques in other cities. Orders to other cities are shipped. Outside Kazakhstan we ship by arrangement: message the manager on WhatsApp and we will quote the price and time.
Timing
Delivery time is counted in business days from the moment the payment is confirmed. Orders paid on a weekend or public holiday are picked on the next business day.
Items in stock are dispatched from the city warehouse — Astana or Almaty, depending on the delivery address. If an item turns out to be unavailable, a manager will contact you and offer a replacement, a new date or a refund.
What happens after checkout
Address and recipient
The delivery address and the recipient’s phone number are entered at checkout. Please check them before paying: once the order is handed to a delivery service, the address cannot always be changed.
If the details were wrong and the parcel came back, re-sending is charged separately.
If the order is late
Delays happen on the delivery services’ side — in that case we track the parcel together with you and confirm a new date.
Message us on WhatsApp quoting your order number in the form ZAF-2026-0001 — that is the fastest way for us to find it.
Damaged parcel
If the packaging is damaged, inspect the item while the courier is there or at the pick-up point. Record the damage — photos of the parcel and the item help us settle the matter with the carrier.
The return and exchange procedure is described in the returns policy.