1. General provisions
1.1. ZAF Leather LLP, BIN 160140017811, represented by its Director Zhanibek Zhakupovich Sarsembayev, acting under its charter (the “Seller”), publishes this agreement as a public offer addressed to any individual or legal entity (the “Buyer”).
1.2. This offer is an official proposal to conclude a distance retail sale contract on the terms set out below and is legally binding under the Civil Code of the Republic of Kazakhstan.
1.3. Acceptance of the offer (full and unconditional agreement to its terms) is the Buyer placing an order on zaf.kz and paying for it. The contract is deemed concluded from the moment of acceptance.
1.4. The Seller may amend the terms of this offer. The current version is always published on this page with its date shown above. An order already paid for is governed by the version in force at the time of payment.
2. Subject of the contract
2.1. The Seller undertakes to transfer to the Buyer goods — genuine leather items and related products presented in the site catalogue — and the Buyer undertakes to accept and pay for them on the terms of this contract.
2.2. The description, specifications, images and price of goods are published on their catalogue page. Images are illustrative: genuine leather has an individual grain, so the shade and pattern of a particular item may differ slightly from the photograph. Such a difference is not a defect.
2.3. Part of the range is made by the Seller, part is supplied by partners. The warranty obligations set out in section 7 apply to the entire range.
2.4. At the Buyer’s request an item may be personally engraved. Such goods are made to individual order — see clause 6.4 for the consequences.
3. Placing an order
3.1. The Buyer places the order independently on the website, providing their name, phone number, city, delivery method and delivery address.
3.2. The Buyer is responsible for the accuracy of the data provided. The Seller is not liable for delays or failed delivery caused by incorrect details.
3.3. Once placed, the order is assigned a number in the form ZAF-2026-0001, which identifies it in any enquiry.
3.4. The order enters processing after the payment is confirmed. Until then it holds the status “awaiting payment” and does not oblige the Seller to reserve the goods.
3.5. If a paid item is out of stock, the Seller contacts the Buyer and offers a replacement, a new delivery date, or a refund. The choice rests with the Buyer.
4. Price and payment
4.1. Prices are stated in tenge (KZT) and are valid at the time the order is placed. The Seller may change catalogue prices; the price of a paid order does not change.
4.2. The total order amount includes the price of the goods and delivery, and reflects any personal discount and promo code. The total is shown to the Buyer before payment.
4.3. Payment is made by Visa or Mastercard through the Freedom Pay payment service. Card details are entered on the payment service’s secure page; the Seller neither receives nor stores them.
4.4. The payment procedure, security requirements and what to do if a payment fails are described in the “Paying for your order” document.
5. Delivery
5.1. Delivery is made within the Republic of Kazakhstan by courier or delivery services, or the order is collected at the Seller’s boutiques in Astana and Almaty.
5.2. Delivery cost and timing are shown at checkout. As of this version: city courier — 2 500 ₸, 1 day; delivery across Kazakhstan — from 3 700 ₸, 2–5 days; boutique pick-up — free.
5.3. Timings are counted in business days from confirmation of payment and exclude delays caused by delivery services or force majeure.
5.4. Title and the risk of accidental loss pass to the Buyer when the goods are handed over to the Buyer or a person nominated by them.
5.5. The full delivery rules are set out in the “Delivery” document.
6. Returns and exchange
6.1. The Buyer may cancel at any time before the goods are handed over and, after handover, within 14 (fourteen) calendar days, in the manner set out in the Law of the Republic of Kazakhstan “On Consumer Rights Protection”.
6.2. Return of goods in good condition is possible provided they have not been used and have retained their appearance, properties, factory tags and seals, and proof of purchase is available.
6.3. Refunds are issued by the same method as the payment — to the Buyer’s bank card. A refund is initiated within 3 business days of receiving and checking the goods; crediting time depends on the issuing bank and is usually 3 to 30 calendar days.
6.4. Goods with personal engraving are made to the Buyer’s individual order and are not subject to return or exchange on the ground that they “did not suit”. This clause does not limit the Buyer’s rights where the goods are defective.
6.5. The return procedure is described in detail in the “Returns and refunds” document.
7. Warranty
7.1. The leather of each item carries a warranty of 5 (five) years from the date of purchase.
7.2. Where a manufacturing defect is found, the Seller shall, at the Buyer’s choice, repair it free of charge or replace the item. If neither suits the Buyer, the amount paid is refunded in full.
7.3. The warranty does not cover natural wear, mechanical damage, exposure to water, dyes and chemicals, or the consequences of failing to follow the care instructions.
7.4. An order number is sufficient to make a warranty claim. Active warranties for the Buyer’s purchases are shown in their personal account.
8. Rights and obligations of the parties
8.1. The Seller undertakes to deliver goods of proper quality, in the agreed configuration and within the agreed time, and to give the Buyer accurate information about them.
8.2. The Seller may decline to fulfil an order, notifying the Buyer and refunding the amount paid, where the goods are unavailable and the alternatives offered did not suit the Buyer.
8.3. The Buyer undertakes to provide accurate details, to accept and pay for the goods, and to check their completeness and appearance on receipt.
8.4. The Buyer is entitled to information on the status of their order, to warranty service, and to exercise the right of return within the established period.
9. Personal data
9.1. By placing an order the Buyer consents to the processing of their personal data to the extent necessary to perform the contract, in accordance with the Law of the Republic of Kazakhstan “On Personal Data and Its Protection”.
9.2. The Seller shares data with third parties only to the extent needed to fulfil the order: the payment service, the inventory system, the SMS provider and delivery services.
9.3. The categories of data, purposes of processing, retention periods and the Buyer’s rights are described in the “Privacy policy”.
10. Liability and dispute resolution
10.1. The parties bear liability in accordance with the legislation of the Republic of Kazakhstan.
10.2. The Seller is not liable for damage arising from improper use of the goods or failure to follow the care instructions.
10.3. The parties are released from liability for non-performance caused by force majeure.
10.4. All disputes are settled through negotiation. A claim is sent to sales@zaf.kz and reviewed within 10 calendar days. Failing agreement, the dispute is referred to the court at the Seller’s location.
11. Seller’s details
- Name
- ZAF Leather LLP
- BIN
- 160140017811
- Head of company
- Director Zhanibek Zhakupovich Sarsembayev
- Registered address
- Republic of Kazakhstan, Astana, Baikonyr district, A 369 street, building 10, postal code 010000
- Bank
- Kaspi Bank JSC
- BIC
- CASPKZKA
- IBAN
- KZ33722S000001958939
- Kbe
- 17
- sales@zaf.kz
- Website
- zaf.kz